Refund policy

If you receive a product that is incorrect or in poor condition, you can return it to us and we will be responsible for the cost of returning it. If you want to return a product, please email us within 14 days of delivery.

Tell us the reason for your return by emailing us at

Once you have received our written confirmation, we will collect the product from you, using the usual courier service. You will have to prepare the products in their original packaging and put them in a box and close it, the transport agency will take care of the rest. If you do not indicate otherwise in the mail, the collection will be made at the delivery address. 

We will refund the amount of the returned product within a maximum period of 7 days from the arrival of the package. We will not refund if the product has been used, washed or is out of its original packaging.

Refunds are free of charge, but the value of the initial shipping cost will not be refunded.


Once an order has been placed, it can only be cancelled before we dispatch it.