In the event that you receive a product that is wrong or in poor condition, you can return it and we will be responsible for the shipping costs. If you wish to return a product purchased at BONJOURBÉBÉ, you must send us an email within 14 days of delivery.
Well let us know the reason why you wish to return the product by sending an email to firstname.lastname@example.org
Once you have received written confirmation from us, we will collect the product from you, using the usual courier service.
We will refund you the cost of the returned product within a maximum of 7 days of the parcel's arrival. We will not refund if the product has been used, washed or is out of its original packaging.
Refunds are free of charge, but the value of the initial shipping cost will not be refunded.
Once an order has been placed, it can only be cancelled before we dispatch it.