Shipping policy

For deliveries to Austria, Belgium, Germany, France, Luxembourg, the Netherlands and Italy, shipping costs are free for orders over €59. For orders below this there will be a charge of €8,99.

For shipments to Chechnya, Denmark, Poland, Slovakia, Slovenia and Liechtenstein shipping costs will be always 14,99 €.

Delivery times

Austria, Belgium, Germany, France, Luxembourg, Netherlands, Italy

2-3 days

Chechnya, Denmark, Poland, Slovakia, Slovenia, Liechtenstein 3-4 days
Important Notes 

The delivery times we indicate here are those generally required by the carrier. Orders received later than 13:00 h, will be shipped the next day. And orders processed from Friday to Sunday will be shipped on Monday or the next working day. To the delivery time, the time related to product availability, preparation and processing of orders may be added. Shipping costs will not be refunded if there is a longer delivery time than indicated.

For items that are not immediately available, the time of availability of the product in our company will be indicated on the product sheet concerned. To this period, the delivery time will be added to the carrier you have selected.

For deliveries in other countries of the world not covered by GLS, please contact our Customer Service.

PRECAUTIONS TO TAKE INTO ACCOUNT FOR DELIVERY

Deliveries to other countries

When you order, please contact our Customer Service.

On receipt of your order, it is important that you make sure that your order has not been damaged during transport. You must check at the time of delivery, in the presence of the carrier. If the packaging of your order and/or the product(s) have been damaged, mark down the faults and damage on carrier's delivery note. You can also refuse delivery of the order. This record on the delivery note will be an important proof for Bonjourbébé or the carrier to be able to compensate you (return, exchange).

If you notice these anomalies after unpacking your order, please contact our Customer Service Department within 3 days of delivery using our contact form.